Privacy
How Influx handles personal information
Influx Electrical (Pty) Ltd (trading as Influx Electrical & Plumbing) uses personal information to respond to enquiries, arrange and deliver requested services, operate authorised accounts, keep service and financial records, prevent abuse, and meet legal obligations. We do not sell personal information.
What we can help with
A practical scope, matched to the property.
Every site is different. We confirm the exact work after discussing the problem or assessing the property.
- 01We may process names, contact details, service and risk addresses, claim or policy references, job communications, photographs, reports, quotations, invoices, payment evidence, account activity and information you choose to provide
- 02Information may come from you, an authorised client or insurer, service providers you connect, and our technicians or approved subcontractors while carrying out the requested work
- 03Processing is limited to a lawful purpose such as taking steps you request, performing a service agreement, complying with law, protecting a legitimate operational or security interest, or acting on specific consent where consent is required
- 04Authorised hosting, database, communications, accounting and social-platform providers process information only where needed for their service. Where information is processed outside South Africa, Influx must use an appropriate POPIA cross-border safeguard
- 05Access is role-restricted and protected with authentication, audit records, private file storage and reasonable technical and organisational safeguards. No internet service can promise absolute security
- 06Records are retained only for their purpose and applicable legal, tax, warranty, safety, fraud-prevention or dispute periods, then deleted or de-identified under the approved retention schedule
- 07To ask whether we hold your information, or request access, correction, objection, consent withdrawal or deletion where legally available, contact sales@influxelectrical.co.za. We may require proportionate identity verification and will explain any record we must retain
- 08A privacy concern may also be submitted to South Africa’s Information Regulator. Current complaint channels should be confirmed on inforegulator.org.za
- 09A service enquiry does not give marketing consent. Electronic direct marketing requires the applicable consent or existing-customer basis, identifies Influx, and must provide a free, simple way to opt out
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