Technologies problem guide

Why is my CCTV camera offline?

Power, network, recorder and camera factors behind missing video.

What to notice

The pattern helps narrow the fault

  • One camera is missing
  • All cameras are offline
  • Video drops intermittently

Note when the problem began, what changed immediately beforehand and whether it is constant or intermittent. Photographs can provide context, but they cannot confirm that equipment is safe.

What we check

A structured professional assessment

  • Camera power and network link
  • Recorder channels and storage
  • Connectors, cabling and weather damage

Influx confirms the actual cause on site before recommending repair or replacement work.