Technologies problem guide

Why does my internet fail during power cuts?

How backup power, fibre equipment and network dependencies affect connectivity.

What to notice

The pattern helps narrow the fault

  • Wi-Fi stays on but internet stops
  • The router reboots repeatedly
  • Connectivity lasts only a few minutes

Note when the problem began, what changed immediately beforehand and whether it is constant or intermittent. Photographs can provide context, but they cannot confirm that equipment is safe.

What we check

A structured professional assessment

  • ONT, router and access-point power
  • Battery runtime and load
  • Provider-side outage and network dependencies

Influx confirms the actual cause on site before recommending repair or replacement work.